In the context of the entry into force of the General Data Protection Regulation (GDR) in
Europe on 25 May 2018, we are making changes to our personal data protection policy.
personal information, in connection with your access to and use of the ESCAPADE FRANÇAISE
“ESACAPADE FRANÇAISE Platform”), that term will have the same definition as in our Terms of Service.
- COLLECTED DATA
We collect three general categories of information.
1.1 Information you provide us.
1.1.1 Information needed to use the ESCAPADE FRANÇAISE Platform.
We request and collect the following personal information about you when you use the ESCAPADE
FRANÇAISE Platform. This information is necessary for the proper performance of the agreement
between you and us and to enable us to meet our legal obligations. Without them, we may not be able to
provide you with all the services you request.
Account information. When creating your ESCAPADE FRANÇAISE Account, we ask you to
provide us with certain information such as your first name, last name, e-mail address and date
Profile information. In order to use certain features of the ESCAPADE FRANÇAISE Platform
(such as booking), we may ask you to provide additional information that may include your
address, telephone number and profile picture.
Payment information. To use certain features of the ESCAPADE FRANÇAISE Platform (such as
booking), we may ask you to provide certain financial information (such as your bank account or
credit card information) in order to facilitate payment processing.
1.1.2 Information you choose to give us.
You may choose to provide us with additional personal information, in order to obtain a better user
experience when you use the ESCAPADE FRANÇAISE Platform. This additional information will be
processed as soon as you have given your consent.
Additional profile information. You may choose to provide additional information as part of
your FRENCH ESCAPADE profile (such as gender, preferred language(s), city and personal
description). Some of this information, as specified in your Account settings, is part of your
public profile page and will be visible to others.
Other information. Alternatively, you may choose to provide us with information when you
complete a form, conduct a search, update or add information to your ESCAPADE FRANÇAISE
Account, complete surveys, post to discussion forums, participate in promotional activities or
use other features of the ESCAPADE FRANÇAISE Platform.
1.1.3 Information required to use the Payment Services.
The Payment Processor must collect the following information, as it is necessary for the proper execution
of the agreement between you and us and to comply with applicable law (such as anti-money laundering
regulations). Without them, you will not be able to use the Payment Services:
Payment information. When you use Payment Services, the Payment Processor requires
certain financial information (such as your bank account or credit card information) in order to
process payments and comply with applicable law.
Identity verification and other information. If you are a Host, the Payment Processor may
require identity verification information (such as copies of your official identification document,
passport, national identity card or driver’s license) or other authentication information, such as
your date of birth, address, e-mail address, telephone number and other information, in order to
verify your identity, offer Payment Services and comply with applicable law.
1.2 Information we automatically collect when you use the ESCAPADE FRANÇAISE Platform.
When you use the ESCAPADE FRANÇAISE Platform and Payment Services, we automatically collect
information, including personal information, about the services you use and how you use them. This
information is necessary for the proper execution of the agreement between you and us, for us to comply
with legal obligations and taking into account our legitimate interest in being able to provide and
improve the functionality of the FRENCH ESCAPADE Platform and Payment Services.
Geolocation information. When you use certain features of the ESCAPADE FRANÇAISE
Platform, we may collect information about your approximate or precise location, as determined
by data such as your IP address or the GPS of your mobile device, in order to provide you with a
better user experience. Most mobile devices allow you to control or disable the use of location
services in applications from the device settings menu. ESCAPADE FRANÇAISE may also collect
this information, even if you are not using the application, if this connection is enabled in the
settings or permissions of your device.
Use information. We collect information about your interactions with the ESCAPADE
FRANÇAISE Platform, such as your visits to pages or content, your searches for Advertisements,
reservations you have made and other actions on the ESCAPADE FRANÇAISE Platform.
Connection and device data. We automatically collect login and device data when you access
and use the ESCAPADE FRANÇAISE Platform, even if you have not created a FRENCH
ESCAPADE Account or are not logged in. This information includes, but is not limited to:
information about how you used the ESCAPADE FRANÇAISE Platform (including if you clicked
on links to third-party applications), IP address, access dates and times, computer hardware and
software data, device data, data associated with device use, unique identifiers, crash data,
cookies and pages that you viewed or displayed before or after using our Platform.
beacons, pixels and mobile device identifiers. We may also authorize our business partners to
use these tracking technologies on the ESCAPADE FRANÇAISE Platform or subscribe to the
services of third parties to track your behavior on our behalf. Even if you have the possibility to
disable cookies from your browser settings, the ESCAPADE FRANÇAISE Platform does not
modify its practices in response to a “Do not follow” signal in the HTTP header of your browser or
mobile application, because of a lack of standardization regarding how this signal should be
Information on payment transactions. ESCAPADE FRANÇAISE collects information about your
payment transactions on the ESCAPADE FRANÇAISE Platform, including the payment method
used, date and time, payment amount, payment method expiration date, billing postal code,
PayPal e-mail address, IBAN information, your address and other related transaction
information. This information is necessary for the proper execution of the agreement between
you and us and to enable us to make available the Payment Services.
- USE OF THE INFORMATION WE COLLECT
We use, store and process information, including personal information about you, to fuel, understand,
improve and develop the ESCAPADE FRANÇAISE Platform, to create and maintain a more secure trust
environment, and to comply with our legal obligations.
2.1 To feed, improve and develop the ESCAPADE FRANÇAISE Platform.
To allow you to access and use the ESCAPADE FRANÇAISE Platform.
Manage, protect, improve and optimize the Platform and the ESCAPADE FRANÇAISE
experience, for example by carrying out analyses and studies.
Provide customer service.
Send you support and service messages, updates, security alerts and Account notifications.
If you provide us with your contact details, we may process this information: (i) for fraud
detection and prevention actions and (ii) for any purposes authorized by you at the time of data
To manage, protect, enhance and optimize the ESCAPADE FRANÇAISE Platform and
experience, as well as to customize and adapt your experience (e.g. by making Ad suggestions or
ranking search results), we profile based on your interactions with the ESCAPADE FRANÇAISE
Platform, your search and booking history, your profile and preference information, and other
content you transmit to the ESCAPADE FRANÇAISE Platform.
We process this information given our legitimate interest in improving the ESCAPADE FRANÇAISE
Platform and our Members’ experience with it, and when such information is necessary for the proper
execution of the agreement with you.
2.2 Create and maintain a more secure environment of trust.
Detect and prevent fraud, spam, abuse, security incidents and other harmful activities.
Conduct safety investigations and risk assessments.
Verify or authenticate the information or identifications transmitted by you (for example, verify
the address of your Hosting or compare the identification photo with another photo transmitted
Perform checks with databases or other sources of information, including police or background
checks, to the extent permitted by applicable law and with your consent, if applicable.
Comply with our legal obligations.
Resolve any disputes we may have with our Members and enforce our contracts with third
Enforce our Terms of Service and other policies.
In connection with the above activities, we may profile your interactions with the ESCAPADE
FRANÇAISE Platform, your profile information and other content that you transmit to the
ESCAPADE FRANÇAISE Platform, as well as information obtained from third parties. In limited
cases, automated processes may restrict or suspend access to the FRENCH ESCAPADE Platform
if such processes detect a Member or activity that, in our opinion, represents a security risk or
other type of risk to the FRENCH ESCAPADE Platform, other Members or third parties.
We process this information in view of our legitimate interest in protecting the ESCAPADE FRANÇAISE
Platform, to measure the proper execution of our agreement with you and to comply with applicable
2.3 Provide, Customize, Evaluate and Improve our Advertising and Marketing Services.
Send you promotional messages, commercial, advertising and other information that may be of
interest to you based on your preferences (including information about ESCAPADE FRANÇAISE
or about our partners’ campaigns and services) and social network advertisements via social
networking platforms, such as Facebook or Google.
Personalize, evaluate and improve our advertising.
Manage sponsorship programs, awards, surveys, lotteries, contests, or other promotional
activities or events supported or managed by ESCAPADE FRANÇAISE or its commercial
Profile your features and preferences (based on the information you provide us, your
interactions with the ESCAPADE FRANÇAISE Platform, information obtained from third parties,
and your search and booking history) to send you promotional messages, commercial,
advertising and other information that we believe may be of interest to you.
We will process your personal information for the purposes listed in this section, given our legitimate
interest in undertaking marketing activities to offer you products or services that may be of interest to
you. You can choose to no longer receive marketing communications from us by following the
unsubscribe instructions included in our marketing communications or by changing your notification
settings on your ESCAPADE FRANÇAISE Account.
2.4 Use by the Payment Processing Manager of the information collected.
Enable you to access and use the Payment Services.
Detect and prevent fraud, abuse, security incidents and other harmful activities.
Conduct safety investigations and risk assessments.
Perform controls over databases and other sources of information.
Comply with legal obligations (such as anti-money laundering regulations).
Apply Terms of Payment and other payment policies.
With your consent, send you promotional messages, commercial, advertising and other
information that may be of interest to you, based on your preferences.
The Payment Processor manages this information, given its legitimate interest in improving the
Payment Services and its users’ experience with these services, if such information is necessary for the
proper execution of the agreement with you and to comply with applicable laws.
- SHARING AND DISCLOSURE
3.1 With your consent.
Where you have given your consent, we may share information about you, including personal
information, as described at the time of your consent, such as when you authorize a third party
application or website to access your ESCAPADE FRANÇAISE Account or when you participate in
promotional activities conducted by ESCAPADE FRANÇAISE partners or third parties.
3.2 Sharing among Members.
In order to facilitate bookings, or other interactions between Members, we may need to share certain
information, including personal information, with other Members, when necessary for the proper
performance of the agreement between you and us, as follows:
When you send a reservation request as a Traveler, certain information about you is shared with
the Host, including your full name, the full name of any additional Travelers, your cancellation
history and any other information you agree to share. Once your reservation is confirmed, we
will disclose additional information, such as your phone number, to help coordinate the trip.
When you have confirmed a reservation as a Host, certain information is shared with the
Traveler to finalize the reservation, such as your full name, telephone number and the address of
your Accommodation or Experience.
When you, as a Traveler, invite other Travelers to a reservation, your full name, travel dates,
Host name, Announcement details, accommodation address and other associated information
will be shared with each additional Traveler.
Nous ne communiquons pas vos données de facturation ou de paiement à d’autres Membres.
3.3 Social networking platforms.
Where possible under applicable law, we may use certain limited personal information about you, such as
your email address, to “hash” it and share it with social networking platforms, such as Facebook or
Google, to generate potential customers, drive traffic to our websites or otherwise promote our products
and services or the ESCAPADE FRANÇAISE Platform. These processing activities are based on our
legitimate interest in undertaking marketing activities to offer you products or services that may be of
interest to you.
The social networking platforms with which we may share your personal data are neither controlled nor
monitored by ESCAPADE FRANÇAISE. Therefore, any questions regarding how your social networking
platform service provider processes your personal data should be directed to that provider.
Please note that you may at any time request ESCAPADE FRANÇAISE to stop processing your data for
these direct marketing purposes by sending an e-mail to email@example.com
- OTHER IMPORTANT INFORMATION
4.1 Google Maps/Earth.
Some parts of the ESCAPADE FRANÇAISE platform use Google Maps/Google Earth mapping services,
including Google Maps APIs.
- THIRD-PARTY PARTNERS AND INTEGRATIONS
The ESCAPADE FRANÇAISE Platform may contain links to third party services or websites, such as third
party integrations, brand sharing services, or third party brand services (“Third Party Partners”).
ESCAPADE FRANÇAISE does not own or control these Third Party Partners and in your interactions with
them, you may either provide information directly to the Third Party Partner, or to ESCAPADE
FRANÇAISE or both. Such Third Party Partners will have their own rules regarding the collection, use and
disclosure of information. We encourage you to read the privacy policies of other websites you visit.
- YOUR RIGHTS
You may exercise any of the rights described in this section by contacting your ESCAPADE FRANÇAISE
Data Processing Manager and your ESCAPADE FRANÇAISE Payment Processing Manager designated as
Please note that we may ask you to verify your identity before taking any further action regarding your
6.1 Managing your information.
You can access and update some of your information in your Account settings. If you have chosen to
connect your ESCAPADE FRANÇAISE Account to a third party application, such as Facebook or Google,
you can change your settings and withdraw permission for the application by changing your Account
settings. You are responsible for keeping your personal information up-to-date.
6.2 Correction of inaccurate or incomplete information.
You have the right to ask us to correct inaccurate or incomplete personal information about you (that you
cannot update yourself on your ESCAPADE FRANÇAISE Account).
6.3 Data Access and Portability.
In some jurisdictions, applicable law may allow you to request copies of your personal information that
we hold. You may also be entitled to request copies of the personal information you have provided to us
in a structured, commonly used and machine-readable format and/or request us to transmit such
information to another service provider (where technically possible).
6.4 Retention and deletion of data.
In general, we retain your personal information as long as necessary to fulfill the agreement between you
and us and to comply with our legal obligations. If you no longer wish us to use your information to
provide you with the services of the ESCAPADE FRANÇAISE Platform, you may request that we delete
your personal information and close your ESCAPADE FRANÇAISE Account. Please note that if you
request that your personal information be deleted:
We may retain some of your personal information necessary for our legitimate business
interests, such as detecting and preventing fraud and improving security. For example, if we
suspend a FRENCH ESCAPADE Account for fraud or security reasons, we may retain certain
information from that FRENCH ESCAPADE Account to prevent that Member from opening a
new FRENCH ESCAPADE Account in the future.
We may retain and use your personal information to the extent necessary to comply with our
legal obligations. For example, ESCAPADE FRANÇAISE may retain some of your information for
tax, legal and audit purposes.
Because we maintain the ESCAPADE FRANÇAISE Platform to protect it from accidental or
malicious loss or destruction, residual copies of your personal information may not be deleted
from our backup systems for a limited period of time.
6.5 Withdrawal of consent and limitation of treatment.
If you have given your consent to the processing of your personal information by ESCAPADE
FRANÇAISE, you may withdraw your consent at any time by changing your Account settings or by
sending a communication to ESCAPADE FRANÇAISE specifying the consent you withdraw. Please note
that the withdrawal of your consent does not affect the legality of any processing activity based on such
consent prior to its withdrawal. In addition, in some jurisdictions, applicable law may give you the right to
limit how we use your personal information, particularly in cases where (i) you dispute the accuracy of
your personal information; (ii) the processing is unlawful and you object to the deletion of your personal
information; (iii) we no longer need your personal information for processing purposes, but you require
the information for the purposes of making, exercising or defending legal claims; or (iv) you have
objected to the processing under Section 6.6 and pending analysis as to whether the legitimate interests
of ESCAPADE FRANÇAISE take precedence over yours.
6.6 Objection to treatment.
In some jurisdictions, applicable law may allow you to request ESCAPADE FRANÇAISE not to use your
personal information for certain specific purposes (including profiling) if such processing is based on a
legitimate interest. If you object to this processing, ESCAPADE FRANÇAISE will no longer process your
personal information for these purposes, unless we can demonstrate serious and legitimate reasons for
such processing or such processing is necessary for the establishment, exercise or defense of legal claims.
If your personal information is processed for direct marketing purposes, you may at any time request
ESCAPADE FRANÇAISE to stop processing your data for these direct marketing purposes by sending an
e-mail to firstname.lastname@example.org.
6.7 Filing complaints.
You have the right to file complaints concerning the data processing activities carried out by ESCAPADE
FRANÇAISE before the competent data protection authorities.
We implement and continuously update administrative, technical and physical security measures to
protect your information against unauthorized access, loss, destruction or alteration. Some of the
safeguards we use to protect your information are firewalls and data encryption, as well as information
access controls. If you know or have reason to believe that your FRENCH ESCAPADE Account
identification information has been lost, stolen, misappropriated or otherwise compromised, or in the
event of actual or suspected unauthorized use of your FRENCH ESCAPADE Account, please contact us
following the instructions in the “Contact Us” section below.
- AMENDMENTS TO THIS PERSONAL DATA PROTECTION CHARTER
version on the ESCAPADE FRANÇAISE Platform and update the “Last Update” date at the top of this
Account. If you do not delete your Account before the effective date of the new Personal Data Protection
Charter, your access and continued use of the ESCAPADE FRANÇAISE Platform will be subject to the
new Personal Data Protection Charter.
- CONTACT US
ESCAPADE FRANÇAISE, you can send us an e-mail or contact us at: